Aussie Lotto Reels
Queensland LicensedABN: 95318823185Licence No: 639457614

Frequently Asked Questions

Find answers to common questions about Aussie Lotto Reels

Account & Registration

How do I create an account?

Click the 'Register' button and fill out the registration form with your personal details. You must be 18+ and a Queensland resident.

What documents do I need for verification?

You'll need a valid photo ID (driver's license or passport) and proof of address (utility bill or bank statement) dated within the last 3 months.

How long does account verification take?

Account verification typically takes 24-48 hours once all required documents are submitted.

Deposits & Withdrawals

What payment methods do you accept?

We accept Visa, Mastercard, bank transfers, PayPal, and other popular Australian payment methods.

How long do withdrawals take?

Withdrawals are processed within 24 hours. Bank transfers may take 1-3 business days to appear in your account.

Are there any fees for deposits or withdrawals?

We don't charge fees for deposits or withdrawals, but your bank or payment provider may charge their own fees.

Games & Gameplay

What types of games do you offer?

We offer a wide variety of lotto draws, pokies, and other entertainment games from leading software providers.

Can I play for free?

Yes, many of our games offer demo modes where you can play for free without wagering real money.

Are the games fair?

All our games use certified Random Number Generators (RNG) and are regularly audited for fairness.

Responsible Gaming

How can I set deposit limits?

You can set daily, weekly, or monthly deposit limits in your account settings under 'Responsible Gaming Tools'.

What is self-exclusion?

Self-exclusion allows you to temporarily or permanently block access to your account. Contact support to set this up.

Where can I get help for gambling problems?

Contact Gambling Help Online at 1800 858 858 or visit our Responsible Gaming page for more resources.

Still have questions?

Our support team is available 24/7 to help you with any questions or concerns.